## **When to contact Squid Proxies support** You should contact our [support team](https://www.squidproxies.com/production-support) if you experience any of the following: - Proxy Access Issues - Proxy Reallocation or Replacement - ℹ️ _Note_: We allow proxy replacements once per month, per package. Requests outside of this policy will be reviewed on a case-by-case basis. - Account and Authentication Assistance - Billing and Payment Inquiries - General Questions and Clarifications
## **Support request details** To help us resolve your issue quickly and efficiently, please include as much relevant information as possible when submitting a support ticket or email. Here's what we recommend: - **Your account email or User ID** - This helps us locate your account right away. - **The specific proxy IP(s) in question** - Let us know which proxy or proxies are affected. - **A description of the issue or error message** - Whether it’s a timeout, 403 error, or something else—include the exact message or behavior you're seeing. - **Screenshots of your proxy settings** - A visual reference can often speed up troubleshooting. - **Any steps you've already taken to troubleshoot** - This helps us avoid suggesting solutions you've already tried. The more details you can provide upfront, the faster we can assist you.
## **Support response times** Our support team is available Monday through Friday, from **8:30 AM to 8:30 PM Eastern Time**. In most cases, we respond immediately or within a few hours. For more complex issues, please allow up to 24 hours for a full resolution.
## **How to contact Squid Proxies support** You can reach Squid Proxies support in several convenient ways: - **Open a support ticket through your dashboard.**

- **Submit a request through our [Production Support page](https://www.squidproxies.com/production-support).**

- **Live Chat**: Chat with us directly on our website during business hours.

- **Email us directly:** support@squidproxies.com

🤝 We’re committed to helping you resolve any problems quickly and keeping your proxy service running smoothly. Don’t hesitate to reach out whenever you need assistance!